Sample Complaint Letter Example for Bad Product: Have you received a bad or defective product? If yes, then you might be fuming with anger as nobody can see their hard-earned money go waste into bad things. Now the question comes “what to do next”. Maybe you want to write a bad review or maybe you want to complain about it. It’s advised to write to the complaint letter. A well-written business complaint letter can yield great results. If you don’t know how to write an impactful complaint letter then no worries we got you. Here we have shared some sample letters & templates which you can use as a reference point.
The harsh truth is that receiving a bad or wrong product is something which happens often. Customers often receive terrible services from companies, this is why customer support is there to listen to the complaints and queries of customers. Through this post, we’re learning how to write an error-free complaint letter.
Customer support is loaded with a ton of complaints and queries on a daily basis. That’s why it’s necessary to pay attention while writing. A badly written complaint letter may not get noticed, so always look out for correct references to write down an impactful letter of complaint.
Tips for Writing
- Provide the product details such as purchased date, warranty period, etc.
- Mention the problem which you are facing.
- Mention if the problem is persistent.
- Clearly mention the actions you wanted to be taken. Maybe you want to get it to repair or you want to get it replaced.
- Make sure to be professional through the letter. Do not use any type of informal or bad language.
- Keep your letter concise and to the point only.
Sample Complaint Letter Example for Bad Product
Jason Roe
658 W. Vine Street
Los Angeles, CA 90002May 6, 2019
Mark Wilson
Manager
Collinwood Manufacturing
888 E. Mall St.
Los Angeles, CA 90002Re: Purchase of spoiled goods
Dear Mr. Wilson,
I am writing this letter to complain about the goods that I have purchased from your store on May 4, 2019. The branch manager assured that the goods are fresh and in good condition, but it turns out to be wrong.
I have received spoiled goods at my home. I have attached a photo along with purchase receipt with this letter.
I have been a frequent purchaser from your store. Never expected such customer service. Please look into this matter at the earliest, and either refund my purchase or send out another supply.
I hope you will take immediate action. For any questions, please feel free to contact me at jasonxyz@gmail.com
Sincerely
Jason Roe
Sample Letter of Complaint for Bad Product
Mike Morgan
346, Vine Street
Los Angeles
To,
Jake Paul
Branch Manager
Lucy Stores
Vine Street
Los Angeles
10th July 2019
Dear Mr. Paul,
I purchased a 9 ltr washing machine from your store on 25th June 2019 for $500. I have received a product on 26th of June at my home address and your service support member has completed the setup and installation.
I have started using the machine. On 27th June I realized that the dryer is not working properly. I called your customer support, a technician came, undertook the repair, and guarantee that it will work well now. But the problem persisted.
I have tried contacting the customer support but they are not responding. The product is under a two-year warranty. I request you to kindly look into this matter. Please replace the product at the earliest.
I have attached a purchase receipt and warranty card along with this letter. Please feel free to contact me at xyx@gmail.com
Thanking You
Mike Morgan
Download Complaint Letter for Defective Product Template PDF
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Conclusion
These complaint letter samples and templates could be used for any type of complaint letter. All you need to do is download a free template from here in editable form and then make changes in it as per your situation. The templates shared here are easy to use. More such useful letter templates will be added here so keep on checking this site.
